Hitachi Background
As owner of the legendary Euclid rigid-frame haul-truck line, Hitachi has ensured its Hitachi trucks are perfectly matched to its excavators in quality, performance, and customer satisfaction. They are committed to building long-term, mutually beneficial customer relationships through responsive, flexible product support.
| Rigid-frame haul trucks are built in the Hitachi Truck factory in Guelph, Ontario, as well as in Japan. |
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| You can count on the professionalism and reliability of your local Hitachi dealer to provide the level of support you need. |
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Hitachi Philosophy and Commitment
The Hitachi design philosophy is to design and build equipment that meets three basic customer needs: high reliability, high productivity, and low operating costs. Hitachi also believes in mutual trust — creating long-term partnerships with its dealers and customers in order to minimize unexpected downtime and reduce operating costs.
In order to better serve its mining customers and reinforce its commitment to the mining community, Hitachi has recently completed a new 138-million-dollar state-of-the-industry factory in Japan, near the Hitachi-Naka port. The building itself is 382,122 square feet and is devoted exclusively to large excavators and rigid-frame haul trucks. Hitachi, having this new manufacturing facility along with one of the original Euclid manufacturing facilities in Guelph, Ontario, is now able to provide greater Hitachi rigid- frame truck product availability Hitachi mining excavators and haul trucks are sold and supported by a network of local dealers backed by the full force of Hitachi. The level of support provided depends on the equipment owner. Through the warranty period, mechanics literally stand by to ensure the shovel, backhoe, or rigid-frame haul truck provides full satisfaction. But beyond the warranty period, your Hitachi dealer is ready to provide, at a minimum, training, parts management, component rebuilds, and on-demand mechanic services. And each dealer is trained and capable of providing the support of a full Maintenance and Repair Contract (MARC) agreement for support at a competitive cost. |